Thanks to our experts’ local knowledge of the destination, we have put together some general information that will be helpful while you are planning your trip. Besides, our specialists are always available for any further details you may require.

Passport & Visas

It’s your responsibility to ensure that you’re in possession of a full passport with the correct validity for your chosen destination. The vast majority of countries require a passport that is valid for at least six months following the date of departure from that country.

We recommend taking a photocopy of your passport and important documents, and keeping these separately from the originals.

It’s also your responsibility to ensure that you have the required visas to enter or pass through all the countries on your itinerary. Visa requirements will vary depending on the nationalities of those who are going to travel, so if you have people in your group with different citizenship, please ensure that you have checked the requirements for each person.

You should be aware that an electronic travel authority or transit visa may be required by some countries even if you’re only waiting at the airport for a connecting flight.

Visa requirements are subject to change at any time, so we recommend obtaining up-to-date information from official Government sources or contact our team for further information.

Single parents or other adults going with children should be aware that they may have to provide documentary evidence of permission to take the children abroad. The country you’re visiting may also have specific entry requirements in relation to children.


All foreign citizens travelling to Cuba are obliged to buy a visa or tourist card before entering the island.

Tourist cards are not valid without the seal of the company who issue them. They are also not valid if they have scratches, or other visible amendments or alterations. Full names shown on the visas should be identical to those appearing in the passport of the travellers. If your trip to Cuba is for leisure purposes your visa or tourist card will be valid for a maximum stay of 30 days, extendable to 60 days in total, from the day you enter the country.

You should keep your visa till the end of your trip as you will have to show it when leaving the country.

Currently these visas are not valid for people travelling with passports issued by the following countries:

Afghanistan, Bangladesh, Cameroon, Eritrea, Ethiopia, Ghana, Guinea, India, Iran, Iraq, Kenya, Nepal, Nigeria, Pakistan, Philippines, Sierra Leone, Somalia, Sri Lanka, Syria, Yemen.

If this is the case, please visit the Cuban Consulate in your country.

If you are a US citizen travelling from the US to Cuba you must travel under one of the 12 categories authorized by OFAC. You can contact the Cuban Embassy to obtain the visa, but the easiest and fastest way is getting your visa through your airline when buying the flight ticket. There are a lot of US citizens willing to travel to Cuba but many of them still believe it is not possible. The fact is it is legal, possible and easy. Read more and/or contact our team for further information.


Visitors to Panama require a visa unless they are citizens of one of the eligible countries who do not require a visa for up to 180 days. You can double check on the official website of the immigration office if you may need a visa or not:

In case you need it, you should contact the Panamanian consulate in your country.

All visitors must hold a passport valid for 3 months with at least one blank page.

Travel Insurance

We strongly suggest to all travellers to have a Travel Insurance even when it is not mandatory in some countries. Investing in third-party coverage is a good idea, as you never know when you might need it.

Cuba: Insurance is required and you may be asked to show evidence of your cover at the airport. Please make sure you have the correct cover before you travel and bring a printed proof.

Panama: Visitors aren’t legally required to have travel insurance to enter the country.

You can now have the opportunity to book an online appointment with us. We are currently more digital than usual. Our specialists pay attention to your interests, advice you and then create a tailor-made itinerary taking into account your priorities and preferences. We will do our best to meet all your demands.

We will make all the reservations so that you are taken care of from the moment you arrive at your destination until your return back to your country. You will have the option to choose guides for your trip or to travel independently, no matter which choice you make, you can travel with the peace of mind of knowing that we will not leave your side. We have 24-hour assistance so that nothing fails.

This is the perfect time to book an online meeting. We will answer all your questions.

In light of our dedication to the conservation of the environment, a fair economic benefit for local communities and the preservation of cultural values, we make sure to arrange responsible travel supportive activities. This not only ensures the sustainability of the areas but also improve the quality of the experience overall.

Local Environment & Preserve Resources

You can help to respect and care for the local environment in many ways, such as not picking wild flowers or plants, disposing of litter responsibly and recycling what you can. You can help to preserve resources by complying with local environmental initiatives. If your hotel has a policy for reusing sheets or towels, try to support this as often as you feel you can. Remember to turn off lights and electrical equipment in your room if you are not using them – for example, you could turn televisions off fully rather than leaving them on standby and turn off air conditioning units when they are not needed or when you leave the room. Water is a precious resource so try to keep your usage of it to a minimum, both in your hotel room and whenever possible throughout your trip.

Apart of encouraging these personal actions, we include environmental friendly activities such as visiting organic farms, planting trees, sharing experiences with community project members, arranging tailor made events with environmental themes, etc.

Supporting Communities

We always try to ensure that as much of your money as possible stays in the local area by supporting community run and locally owned business. That’s one of the reasons why we arrange meals in locally owned restaurants and include local drinks rather than international brands. Besides we encourage local community initiatives by providing handmade crafts and locally produced souvenirs.

Positive Outcome & Feedback

Ultimately, we strive to ensure that a visit leaves the country better rather than worse off, and we value your co-operation in helping us to attain this goal whilst also enjoying the trip to the utmost. It is also very important for us to receive your feedback of your trip as it helps us to improve and develop our service and the facilities that we use.

We at CORE Travel believe that social responsibility, environmental preservation and safety of our employees are core values of management.

We are conscious of our social responsibilities with regards to helping the environment through our working practices. Our objective is not only to sustain our environment for our descendants but also to rehabilitate the damage previously done. We believe that our corporate responsibility includes every effort to conserve resources throughout our operations.

Although we do not manufacture products, we recognize that our business activities do have impacts on the environment, and we are committed to continuously improve our environmental performance.

Employees, partners and clients are encouraged to be receptive to the personal impact they can have on this policy and to report areas of concern.

Training is provided as part of staff development, taking into account responsibilities.

All Directors will be responsible for communicating and implementing this Policy.

CORE Travel will try to not only meet existing environmental laws and regulation but will endeavor to go beyond the status quo and see techniques and approaches that position us ahead of our competition.

Following are our specific ideals:

Awareness and Commitment

Our policy towards the environment will be readily available and promoted to our partners and clients. We will endeavor to ensure that all of them are familiar with and implement our environmental commitment and objectives.

CORE Travel environmental policy will be available to view on our website.


CORE Travel will endeavor to reduce the impact on the environment wherever possible with respect to transport.

CORE Travel will avoid unnecessary travel and will use energy efficient transports.

Encourage the use of public transport, cycle or foot.

To eliminate unnecessary and inefficient use of CORE Travel owned motor vehicles, and wherever possible, that of other vehicles associated with CORE Travel, carpooling will be implemented.

Energy & Water Consumption

CORE Travel participates in the commitment to a reduction in carbon dioxide emissions by attaining greater efficiency in total energy consumption.

CORE Travel will make every effort to use water efficiently and avoid pollutants entering the drainage system.

CORE Travel will use energy efficient products wherever practical, and monitor usage to achieve minimum energy consumption.

Waste Generation and Management

CORE Travel will try to minimize the production of waste and pollution, including unnecessary packaging. CORE Travel will implement measures to reduce the volume of waste generated and to increase the proportion of that waste which is recycled.

Materials and Resources

CORE Travel will try to minimize environmental impact with regards to sourcing materials and resources.

CORE Travel will avoid using materials which have an undesirable effect on the environment, and wherever possible use locally made recycled goods.

CORE Travel will try to use partners who also share a commitment to the environment and take into account lifetime costs of materials when repairing, altering or rebuilding premises.

CORE Travel will maximize the use of electronic communication and information storage as an alternative to paper and take into account the environmental quality and impact of food products, and where possible to purchase food which has been grown locally.

Natural Environment

CORE Travel will help to protect and enhance natural habitats and wildlife, take appropriate opportunities to improve them and be sensitive to landscape issues. Look to minimize impact on local wildlife, and to look for opportunities to work with the local communities in caring for the local environment.

All incidents detrimental to the environment are reported, investigated and action taken to prevent reoccurrence.

To protect our company’s reputation, as well as its legal status, Core Travel has a zero-tolerance policy towards bribery & corruption. Therefore, we would not allow either directly or indirectly receiving or paying any kind of bribes or kickbacks, that may ethically damage both, employees, and the Company Board.  Hereby we are committed to:

  1. Not to give or accept gifts, hospitalities, or expenses of any kind rather than those aiming to keep good partner relationships always with genuine purposes complying with national laws.
  2. To make business alliances with third partners (providers) also in favor of anti-bribery & corruption policies authorized by the local government and supporting the local policies.
  3. With every new partner, it will be our company’s duty to review said partner’s policies towards local laws, as well as corruption & bribery, before any business occurs.
  4. As part of our workers’ training, new candidates must learn & be aware of this policy and the according responsibility it conveys.
  5. It is our employee’s responsibility to report any kind of bribe or corruption attempt coming from company workers or providers they might be suspecting of. They should not be afraid of any consequences to their position in the company, when always acting honest and true.
  6. All reports coming from our employees or outside sources will be treated with respect to the originating party & the utmost confidentially.

In accordance with this, we are determined to take disciplinary actions against any and all employees found attempting to bribe, up to and including Dismissal of Service.

In compliance with the Modern Slavery Act of 2015 and considering the objectives of the Human Rights Movements, & Core Travel & its Staff is committed to oppose to any kind of Modern slavery either from those working directly with customers or the office team.  Therefore, it is our determination to follow and make our team follow the policy as it goes:

  1. Strongly oppose   to any kind of Modern   Slavery   either   in our team   or the providers we work with, in accordance with each country’s regulations and laws.
  2. To set fair working journeys to our workers of 8 hours with breaking times for meals and physiological needs.
  3. To revise our working contracts with the new candidates making sure they know their responsibilities and rights as well as the means to complain of any unfair or possible unfair actions against them.
  4. To pay fairly, according to each country’s regulations   and laws for their working capacities and positions according to our contracts and conditions.
  5. As part of our Staff rights, they will be able to enjoy holidays, vacations & maternity leaves fully paid as per their position and conditions.
  6. Not to allow any under-age workers either in the Staff or being part of the providers’ team.
  7. To provide proper working means and facilities.
  8. To treat the Staff with respect, allowing them to have a voice in the company’s improvement & campaigns.
  9. To revise our partners’ policies towards Modern Slavery before any business occurs.

Thereby, it is our Staff’s obligation to be acquainted with our policies. Violations of any kind on this regard will be considered to be in opposition to our behavior and working guidelines and will be treated as such, leading to disciplinary actions up to dismissal of service.

Safety while on holiday

After such a long time of quarantine and international difficult situation, everyone is willing to travel again but doing it safety is a must.

Our team follows up all authorities’ regulations and makes sure that our providers implement the necessary safety and hygiene protocols.

All tourist infrastructures either in Panama or in Cuba, including airports, cruise terminals, marinas and hotels have rigorous hygiene protocols in place to guarantee the safety of foreign visitors. These protocols have been certified and endorsed by local tourism and local authorities and were designed following recommendations from worldwide health organizations including WHO.

Will I be charged if I decide to cancel after confirming my booking?

Our team always does the best to reduce any charges to the minimum possible. Cancellation charges will normally depend on how close you are to the traveling dates. (See Terms & Conditions)

Nevertheless, due to the current uncertainty because of the pandemic international situation, we have now extended our flexibility policy through to the end of 2022, aiming to give total certainty to travelers who want to visit our stunning destinations. You can book with us in complete confidence.

You can readjust (dates or destination) or even cancel your trip without any amendment fee, up to 45 days before you are due to travel. Supplementary charges may be incurred based on the variations to the trip such as lodging and/or seasonality.

Cuba: Insurance is required and you may be asked to show evidence of your cover at the airport. Please make sure you have the correct cover before you travel and bring a printed proof.

Panama: Visitors aren’t legally required to have travel insurance to enter the country.

Should I book with time in advanced or wait to the last minute?

Our team will always make sure you have the best trip possible.

Booking with time in advance has extra benefits: you will have more time to carefully plan and design all the details of your itinerary with our team; early booking discounts may apply; and there are less possibilities of having availability issues, so you may book the accommodation that better suits to your preferences.


Vaccination certificates, particularly for yellow fever, may be required depending on the country you are traveling from. We suggest you to check the official information from your Government and local authorities or contact our team.

Currently, both Cuba and Panama still require a PCR negative results to all travellers despite they are already vaccinated against COVID-19. Health passport is still not valid.

Currency in Cuba

The Cuban government is reforming the currency in Cuba. From 1 January 2021 the Cuban Convertible Peso (CUC) – that was the currency used by visitors – is removed from circulation. Thereafter, the Cuban National Peso (CUP, known as “Moneda Nacional”) will be the only official currency in Cuba.


Cash is king in Cuba as most of the establishments don’t accept debit or credit cards. US dollar in cash is temporary not accepted by banks, so you should take pound sterling or euros with you. Banknotes should be in good condition with no tears, rips or markings.

On the other hand there are some shops that don’t accept any cash; you can only buy using a local debit card with foreign currency or an international debit/credit card.

You will not be able to use cards associated with American banks (such as American Express). Check with your bank before you travel to confirm that your debit, credit and ATM cards will work in Cuba. Credit cards transactions, including withdrawals from ATM, are subject to local commission charges of approximately 3% in addition to your bank transaction charges.

Telephone and Internet in Cuba

Most phones should work in Cuba, but we recommend contacting your provider before travelling just to make sure it does. Making calls and downloading data on your phone will be quite expensive. Text messages are a more economical way of keeping in touch.

Wi-Fi is available at most hotels and in many open-air plazas and city parks. In order to connect to Wi-Fi, you will need to purchase a Wi-Fi card from ETECSA (Cuba’s telecommunications company). These are available at hotels and ETECSA establishments. Wi-Fi cards cost 1.50 USD for 1 hour, though pricing is subject to change. Most hotels will also offer internet cafes where you can connect directly from the available computers. Every day there are more hotels offering free Wi-Fi as one of the added values to your booking.

You can also buy a temporary SIM card valid for 30 days from the first time you use it. Price is 25USD and includes 2.5 GB + 20 MIN + 20 SMS with the possibility of buying extra packages. Incoming phone calls from any mobile number are free of charges. You can only buy the SIM cad online and then collect it at the Airport or at any ETECSA office. For further information you can visit ETECSA’s official website:

Electric Sockets and Plugs

Both Panama and Cuba use US-style plugs. If you are traveling from Europe or UK, it is a good idea to bring a plug adaptor.


We would love to encourage refilling your personal bottle of water, but unfortunately in most places there is no infrastructure for it yet. We recommend that you drink bottled mineral water and not tap water. Ice cubes in restaurants are made with treated water.

The weather

Panama has a tropical climate, throughout the year in the lowlands and temperate climate in the highlands.

At sea level the average annual temperature is 27 ° C / 70.6 ° F. Panama has 2 stations: Dry from December to April and rainy from May to November.

Cuba is a Caribbean tropical island sunny all year and a constant temperature of around 25 ° C.  The region can be subject to tropical storms and hurricanes, which can occur anytime between May and October. In the event of such occurrences Cuba is well organized to move travellers from the area where they are staying to another area to avoid the prevailing conditions. As Cuba is the largest island in the Caribbean, some 1200 km in length, such occurrences can be limited to a small part of the island and not affect all areas.


This is just to give you some ideas to start. We will craft your program based on your preferences.


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